| Serving Your Customers Right
Entrepreneurs and business owners take note, If you’re going to have a number for your customers to access your Customer Service, please follow these rules:
Have the phone manned by an employee that can hear thunder and see lightening.
Give that employee training in helping the caller and not shuffling the problem to another desk.
Have an overseer, who can also hear thunder and see lightening, check that all incoming complaints were handled appropriately. |
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| Markets & The Dynamics of Competition
Marketing has always started with identifying the needs of your customer, but many companies are now focusing on the product. They focus on what category it falls into, and then what subcategory for instance pudding and then what flavors. By focusing on the product, companies then focus on who’ll use the product. |
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| How To Live Up to Your Greatest Potential
If you want to make more of your talents, live up to your full potential, you have to learn to use them. You have the power to change your habits, to acquire new skills and fully use the skills you now have. You can improve your performance, your productivity, and the quality of your whole life. |
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| Good Companies Grow No Matter What
Every business demands growth, and double digit growth is the dream of every dedicated business owner, even when lackluster results show up at quarter’s end.
Most entrepreneurial business owners need a guide to navigate their way toward substantial, sustainable growth. |
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| Frugal Marketing for Entrepreneurs
You’re probable missing out on a simple, inexpensive marketing tool. Seize the opportunity to promote your business to a highly targeted market without spending a dime by utilizing your email signature line.
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